Trauma Informed Care: Supporting Staff to Respond to the Impact of Trauma on Clients and Communities
This training helps staff understand how trauma affects the brain, body, and behavior — and how to respond with empathy and effectiveness. Participants learn to reshape interactions, policies, and environments through a trauma-informed lens, while exploring ways to sustain themselves in the work.
Staff Development Trainings
Boundaries in Human Services: Navigating the Grey Areas with Clients
Strong relationships are at the heart of human services, yet maintaining healthy boundaries can be complex. This workshop offers tools to navigate the “gray areas” — helping staff connect authentically with clients while protecting their own well-being and adhering to ethical practice.
Trauma-Informed De-Escalation: Calming the ‘I’ of the Storm
When clients are agitated or in crisis, staff must balance empathy with creating safety and staying calm. This interactive training teaches how trauma and stress impact the brain for both providers and clients, and provides practical tools to respond effectively, maintain regulation, and foster trust even in moments of tension.
Trauma-Informed Consequences: Moving from Punishment and Shame to Behavioral Change and Empowerment
Punitive approaches often reinforce shame and re-traumatize clients. This training explores how to set limits and deliver consequences that support accountability and growth rather than punishment — helping staff shift from reactive responses to approaches that promote empowerment and behavioral change.
Behavioral Health: Understanding and Responding to Mental Health and Substance Use with Addiction
Designed for non-clinical staff, this session provides a clear and compassionate framework for understanding mental health challenges and addiction. Participants explore the roles of trauma, shame, and stigma, and learn practical ways to support clients using harm reduction and trauma-informed principles.
More Than a Move: Trauma-Informed Strategies for Housing Stability
Securing housing is only one step toward stability — the emotional transition can be equally challenging. This training helps staff recognize and normalize post-move stress responses, use trauma-informed communication, and apply practical strategies to help clients sustain housing over time.